Can you elaborate on the concept of calibrated questions as explained in Never Split the Difference?

Calibrated questions, as suggested in 'Never Split the Difference', can have significant implications in conflict resolution. They can help to de-escalate a situation by removing aggression from the conversation and giving the other party the illusion of control. This can lead to more productive discussions and better outcomes. For example, asking 'What do you hope to achieve by leaving?' instead of saying 'You can't leave' can lead to a more constructive conversation. It also encourages the other party to share important information, which can be crucial in resolving the conflict.

The key takeaways from Chris Voss's book 'Never Split the Difference' for effective negotiation are:

1. Use open-ended or calibrated questions to remove aggression from the conversation and give your counterpart the illusion of control while eliciting important information.

2. Understand that every aspect of our lives involves some form of negotiation.

3. The best way to ask for what you think is right is by using effective negotiation techniques.