Question
The book "Talking to Crazy" doesn't provide specific case studies or examples. Instead, it offers general advice on dealing with irrational people. The key takeaway is to "lean into their crazy" and feel compassion. This means understanding their perspective and responding with empathy, rather than trying to reason with them. This approach can be applied in various situations, whether in personal relationships or professional settings. It suggests that empathy and understanding are effective tools for dealing with irrational behavior.
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We all know at least one irrational person and many would give anything to avoid certain colleagues because they drive us up the wall. Regardless of how hard we try to reason with them, we fail and feel helpless. Goulston, however, gives us hope as he shares valuable advice for situations when the most unresponsive group–the flat-out irrational folk–needs to be addressed. The key takeaway from this book is that in order to handle irrational people, one must "lean into their crazy" and feel compassion.
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