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To create an editable customer issues tracker, you can use a spreadsheet software like Excel or Google Sheets. Here's a simple step-by-step guide:
1. Open a new spreadsheet and name it "Customer Issues Tracker".
2. Create the following columns: "Issue ID", "Customer Name", "Issue Description", "Date Reported", "Assigned To", "Status", and "Resolution Date".
3. "Issue ID" will be a unique identifier for each issue. "Customer Name" will be the name of the customer who reported the issue. "Issue Description" will detail the problem. "Date Reported" will be the date when the issue was reported. "Assigned To" will be the person responsible for resolving the issue. "Status" will track the progress of the issue (e.g., Open, In Progress, Resolved). "Resolution Date" will be the date when the issue was resolved.
4. As issues are reported, fill in the appropriate information in each column.
5. Use the "Sort" and "Filter" features to manage and track the progress of issues.
Remember, the key to an effective issue tracker is regular updates and reviews. This will ensure that all customer issues are addressed in a timely manner.
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So how can you make your own issue tracker in Excel? For an issue tracker that works like Jira, you need to plan out, assign, manage, report, and track the progress of a series of competing issues, whether they be new features, bugs, recurring weekly tasks or user experience overhauls. Issue trackers are vital for any industry, as a recent Gartner survey found eighty-eight percent of boards regard cybersecurity as a business risk rather than solely a technical IT problem. (Source)
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Need to track bugs and new features to implement? Use our Issue Tracker to plan, assign, manage, report, and track the progress of multiple issues. An...
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