A startup can implement Nespresso's channel innovations by diversifying their sales channels to cater to different customer preferences. This could include setting up physical retail stores, online platforms, and partnerships with other businesses for B2B sales. They could also consider setting up kiosks in popular locations to reach more customers. Additionally, implementing a system for automatic reminders for re-orders, similar to Nespresso's online club, can help maintain customer engagement and repeat business.

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Nespresso's channel innovations ensured that customers never have to search hard to find the capsules for their pint-sized espresso machines. While Nespresso's multitude of channels did add some complexity to the business, it allowed customers a variety of buying preferences that ultimately made it more attractive to customers. It has over 270 unique retails stores and coffee shops of its own worldwide, but also runs kiosks within dozens of department stores frequented by older buyers. To appeal to younger, tech-savvy generations who prefers to buy online, Nespresso has an online Nespresso Club that sends automatic email reminders when it's time to re-order. Lastly, Nespresso finds even more channels via B2B sales to hotels and airlines.

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Ten Types of Innovation: The Discipline of Building Breakthroughs

Stop wasting your time on brainstorming sessions that only improve upon existing offerings marginally. Based on exhaustive case studies and research o...

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