Question

How can a user journey flow chart help in improving the user experience of a product?

A user journey flow chart can help improve the user experience of a product by identifying the steps a user would take to use the product or complete a specific task within it. This can help identify where and when to put major decision points, thereby enhancing the user's interaction with the product.

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Another commonly used flow chart is the user journey flow, which is an essential part of product design and development. User journeys show the steps that a user would take to use a product or complete a specific task within the product. Every digital product has essential tasks that every user has to complete, and a user flow can help identify where and when to put major decision points. (Slide 6)

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