Question

How can behind-the-scenes operations of a business influence customer trust?

Behind-the-scenes operations of a business can greatly influence customer trust. When customers are aware of the hard work, resources, and dedication that go into the business, they are more likely to trust the output. This is especially true for large companies with operations across different regions. By showing the behind-the-scenes operations, businesses can prove the quality of their offerings and build customer trust.

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A lot of work goes into the business. One way to prove the quality of your offerings is by showing what goes on behind the scene. Especially if you're a relatively large company with operations across different regions, don't let this opportunity slide. The key is to show the amount of hard work that's taken place for your business to get here. When customers know that you've dedicated a lot of resources to build a highly capable team, they will inevitably trust the output of that effort. (Slide 40)

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