How can level-skipping conversations contribute to business growth?

Level-skipping conversations can contribute to business growth by providing leaders with direct insights from the front lines of the business. This can lead to more informed decision-making, quicker identification of issues and opportunities, and increased employee engagement, all of which can drive business growth.

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It is vital to develop systematic and safe ways for leaders to understand what is changing at the front lines of business. This can be done through level-skipping conversations where leaders invite employees for breakfast or asking leaders to report one insight they learned directly from the customer that month.

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