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Other companies can implement the Net Promoter Score (NPS) framework in their operations like Slack by following a few steps. First, they need to survey their customers to determine their level of satisfaction and loyalty. This can be done through various methods such as email surveys, in-app surveys, or even through social media. The survey should ask customers to rate their likelihood of recommending the company to others on a scale of 0-10. The responses are then used to calculate the NPS. Companies should then analyze the feedback to identify areas of improvement and implement changes accordingly. It's also important to continuously monitor and track NPS over time to measure the impact of any changes made.
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The Net Promoter Score (NPS) is the defacto KPI for any product that is customer-centric. Your NPS can make your Kano Diagram more accurate. Save hour...
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A business communication platform, Slack, uses Net Promoter Score to perfect the company's interactions with prospects and customers. Slack is a great example to look at because it achieved record growth, gaining a $1 billion valuation in only one year, according to HubSpot. The company was able to achieve this through the best marketing technique that ever existed – word-of-mouth; and that is exactly where Net Promoter Score comes into play.
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