Process improvement practices can be applied in a multinational context by implementing lean initiatives across all branches, regardless of their geographical location. This involves identifying inefficiencies, developing solutions, and standardizing these solutions across the organization. It's also important to monitor the effectiveness of these improvements and make necessary adjustments. This approach was demonstrated in a study conducted by the University of North Carolina and the University of Oxford, which examined lean projects at a European bank with branches in 14 countries.
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Studies show that companies embracing process improvement practices enjoy significant improvements in efficiency and costs, "Harvard Business Review"("HBR") reports. The University of North Carolina's Brad Staats and the University of Oxford's Matthias Holweg and David Upton examined 204 lean projects launched from 2012 to 2017 at a European bank with more than 2,000 branches in 14 countries and serving more than 16 million customers. The researchers strived to get to the bottom of why some improvements are sustained and others aren't. To achieve this, they looked at the lean initiative, started by the head office. Here is what Holweg and Upton discovered: