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Systematic and safe ways of understanding business changes can be implemented by encouraging level-skipping conversations. Leaders can invite employees for informal meetings like breakfast to understand the changes at the front lines. Additionally, leaders can be asked to report one insight they learned directly from the customer each month. This will ensure a systematic and safe way of understanding business changes.
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It is vital to develop systematic and safe ways for leaders to understand what is changing at the front lines of business. This can be done through level-skipping conversations where leaders invite employees for breakfast or asking leaders to report one insight they learned directly from the customer that month.
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How can you foresee new growth opportunities and take advantage of the next inflection point? Distilled from decades of consulting expertise on innova...
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