These strategies can be integrated into a company's culture by encouraging open communication between leaders and employees. This can be done through level-skipping conversations where leaders invite employees for breakfast or asking leaders to report one insight they learned directly from the customer that month. It's also important to create a culture that values customer feedback and uses it to drive improvements.
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It is vital to develop systematic and safe ways for leaders to understand what is changing at the front lines of business. This can be done through level-skipping conversations where leaders invite employees for breakfast or asking leaders to report one insight they learned directly from the customer that month.