These strategies can be used to improve customer satisfaction by ensuring that the company is led by individuals who are doers and can energize others. This creates a positive work environment which can lead to better customer service. Quick decision making can also lead to faster resolution of customer issues. Delegation and follow through ensure that tasks are completed efficiently and effectively, leading to improved customer satisfaction. Lastly, understanding the reality of markets, customers, and resources, and tying performance to incentives can ensure that the company is meeting customer needs and expectations.
How do you translate strategy into results? Execution is both an organizational culture and a specif...
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