These strategies can help in anticipating disruption by providing leaders with firsthand insights about changes happening at the front lines of business. By having level-skipping conversations or learning directly from customers, leaders can gain a better understanding of potential disruptions and prepare accordingly.
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It is vital to develop systematic and safe ways for leaders to understand what is changing at the front lines of business. This can be done through level-skipping conversations where leaders invite employees for breakfast or asking leaders to report one insight they learned directly from the customer that month.