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The Balanced Scorecard (BSC) assesses the impact of technology on an organization's performance through the Organizational Capacity perspective, also known as Learning and Growth. This perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, culture, etc. It evaluates how well the organization uses technology to improve processes, increase efficiency, and create value.
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Financial (aka Stewardship) – this perspective analyzes an organization's financial performance and financial resources utilization. Customer/Stakeholder – this perspective analyzes organizational performance from the customer or key stakeholders point of view. Internal Process – this perspective analyzes an organization's performance in relation to the product/ service quality and efficiency. Organizational Capacity (aka Learning and Growth) – this perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, culture, etc.
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Need a way to streamline your strategic planning process? The Balanced Scorecard (BSC) is a tried-and-true method used by some of the most successful...
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