The Balanced Scorecard (BSC) assists in performance reporting within a company by providing a comprehensive framework that translates a company's strategic objectives into a set of performance measures. It does this by focusing on four key perspectives: Financial, Customer/Stakeholder, Internal Process, and Organizational Capacity. Each perspective analyzes different aspects of the company's performance, allowing for a holistic view of the company's health and progress towards its strategic goals.
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Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, Citibank and many other Fortune 500 companies, and...
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Financial (aka Stewardship) – this perspective analyzes an organization's financial performance and financial resources utilization. Customer/Stakeholder – this perspective analyzes organizational performance from the customer or key stakeholders point of view. Internal Process – this perspective analyzes an organization's performance in relation to the product/ service quality and efficiency. Organizational Capacity (aka Learning and Growth) – this perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, culture, etc.