The Balanced Scorecard (BSC) contributes to the productivity of a company by providing a comprehensive framework for measuring performance from multiple perspectives: Financial, Customer/Stakeholder, Internal Process, and Organizational Capacity. By focusing on these areas, a company can monitor and improve its financial performance, customer satisfaction, internal processes efficiency, and organizational capacity for learning and growth. This holistic approach helps in identifying areas of improvement, setting strategic goals, and aligning activities across the organization, thereby enhancing overall productivity.
Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, C...
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