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The Balanced Scorecard (BSC) evaluates the influence of company culture on performance through the Organizational Capacity perspective, also known as Learning and Growth. This perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, and culture. It assesses how well the organization is learning, growing, and adapting, which includes the influence of company culture on overall performance.
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Financial (aka Stewardship) – this perspective analyzes an organization's financial performance and financial resources utilization. Customer/Stakeholder – this perspective analyzes organizational performance from the customer or key stakeholders point of view. Internal Process – this perspective analyzes an organization's performance in relation to the product/ service quality and efficiency. Organizational Capacity (aka Learning and Growth) – this perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, culture, etc.
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Need a way to streamline your strategic planning process? The Balanced Scorecard (BSC) is a tried-and-true method used by some of the most successful...
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