Question
The Thomas-Kilmann model, which identifies five primary conflict-handling modes, can align with the rise of automation and AI in the workplace by helping employees adapt their conflict resolution styles to the changing dynamics. As automation and AI become more prevalent, the nature of conflicts and the ways they are handled may change. For instance, conflicts may arise from misunderstandings about the role of AI or resistance to automation. By understanding their preferred conflict-handling style and adapting it to the situation, employees can navigate these changes more effectively, leading to more effective resolutions and workplace dynamics.
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The Thomas-Kilmann model identifies five primary conflict-handling modes based on assertiveness on the y-axis and cooparativeness on the x-axis. For example, in a competing mode, which is fueled by high assertiveness and low cooperativeness, the focus of the conflict is to get your perspective accepted. Understanding one's preferred conflict-handling style and then adapt it to the situation can lead to more effective resolutions and workplace dynamics.
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