Question
The tool archives resolved issues by moving them from the active list to a separate archive or resolved section. This is typically done by changing the status of the issue from "open" or "in progress" to "resolved" or "closed". The resolved issues are then stored in a separate section of the tool for future reference and analysis. This allows for a clear distinction between active and resolved issues, making it easier to manage and track progress. It also provides a historical record of all issues, which can be useful for identifying recurring problems or patterns.
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This is an Issue Tracker spreadsheet template we created and is meant to complement whatever issue tracker software system you use. To make ours, we started by making an issue list to track open tickets, then divided that list into a reporter section for whoever opens the ticket and a resolver section for whoever is assigned the ticket. Reporters can either be internal team members or external customers who experience issues. A chart at the top shows resolver availability so managers know whose schedule is the most open to assign new issues. Each ticket also has its own ID key, which can be defined by us, or by the ticketing software we use.
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