Question
American Express (AmEx) has implemented the Six Sigma framework in their product development and reengineering efforts by using it to reduce errors in existing processes and to build quality from the start in product development. The company executives believe that the Six Sigma framework supports their commitment to quality and to achieving best-in-class economics. They have leveraged and will continue to employ Six Sigma methodologies to achieve ongoing reengineering benefits throughout the organization. In fact, in one year, approximately $500MM of the identified reengineering benefits were attributable to their Six Sigma efforts, as stated by AmEx's former Executive Vice President and Chief Financial Officer, Gary Crittenden.
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AmEx uses Six Sigma to reduce errors in existing processes and applies it in product development to "build quality from the start." The company executives believe that the Six Sigma framework supports both their commitment to quality and to achieving best-in-class economics. "We have leveraged and will continue to employ Six Sigma methodologies to achieve ongoing reengineering benefits throughout the organization. In fact, this year, approximately $500MM of the identified reengineering benefits are attributable to our Six Sigma efforts," AmEx former Executive Vice President and Chief Financial Officer Gary Crittenden said about the framework.
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