The partnership between Amazon and Kohl's has created a synergistic value for both companies. It has allowed Kohl's to increase foot traffic in their stores as Amazon customers come in to return items. This has potentially led to increased sales for Kohl's. For Amazon, it has simplified the return process for their customers, enhancing their customer experience. It has also potentially reduced their costs associated with handling returns.
How to get foster trust and bring forth a shared vision for success with potential business partners...
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