How has Uber's approach to competitive intelligence, as depicted in 'Super Pumped: The Battle for Uber', influenced corporate strategies in the transportation industry?

Uber's aggressive approach to competitive intelligence, as depicted in 'Super Pumped: The Battle for Uber', has significantly influenced corporate strategies in the transportation industry. Uber's use of surveillance systems like 'Heaven' and 'Hell' to monitor both users and competitors set a new precedent for data-driven decision making. This has led to an increased emphasis on real-time data analysis and competitive intelligence in the industry. Companies now invest heavily in similar systems to gain a competitive edge, focusing on aspects like pricing strategies, driver behavior, and user patterns. However, this approach has also raised serious ethical and legal concerns, prompting a reevaluation of privacy policies and data handling practices across the industry.

Question was asked on:

Within weeks, the media broke the story of 'Heaven' and 'Hell,' Uber's user and competitor surveillance systems, respectively. Heaven gave Uber a live bird's-eye view of every single ride in a city. Uber's Competitive Intelligence team had created hell to monitor real-time locations of Uber drivers who also drove for Lyft. Uber even had a tool to steal price information from Lyft and used it to undercut Lyft and lure drivers.

Asked on the following book summary:

resource preview

Super Pumped: The Battle for Uber

Learn how Uber's growth was fuelled by obsessive product focus, broken rules, growth at all costs and minimal bureaucracy from the book that inspired ...

Download and customize hundreds of business templates for free

Preview

View all chevron_right