Question
The decision to use an issue tracker in isolation or in conjunction with another issue tracker software program depends on the specific needs and complexity of your project. If your project is small and straightforward, a single issue tracker might suffice. However, for larger, more complex projects involving multiple teams or departments, using multiple issue tracking systems can be beneficial. This can allow for more specialized tracking and management of different types of issues. However, it's important to ensure that the systems can integrate well to avoid confusion and duplication of tasks. Ultimately, the choice should be guided by the project's requirements, the team's workflow, and the capabilities of the issue tracking systems in question.
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This is an Issue Tracker spreadsheet template we created and is meant to complement whatever issue tracker software system you use. To make ours, we started by making an issue list to track open tickets, then divided that list into a reporter section for whoever opens the ticket and a resolver section for whoever is assigned the ticket. Reporters can either be internal team members or external customers who experience issues. A chart at the top shows resolver availability so managers know whose schedule is the most open to assign new issues. Each ticket also has its own ID key, which can be defined by us, or by the ticketing software we use.
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