Question
Common challenges in applying the Balanced Scorecard include lack of focus on future capabilities, poor communication and internal processes, diminishing resources, and frequent leader turnover. These can be overcome by:
1. Ensuring the BSC includes a balance of current and future capabilities.
2. Improving communication and documentation of internal processes.
3. Allocating resources effectively and planning for potential resource shortages.
4. Maintaining consistent leadership and ensuring smooth transitions during leader turnover.
This question was asked on:
The organization's BSC focused more on current than future capabilities. In addition, the operational impacts of realignment and change were unrealized by the institution /workforce. Communication and internal processes within the organization were unremarkable and poorly documented. Diminishing resources (people and finances) were a barrier to meaningful and effective change. Leader turnover negatively impacted the focus, sustainment and resourcing of institutional priorities and investments.
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