Question
Some examples of good design in everyday things include doors that clearly indicate whether to push or pull without the need for instructions, kettles that are easy to use, and any object that is intuitive and straightforward in its function. The design of these items is effective because it communicates its purpose and use without the need for additional explanation.
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For simple designs, like those for a door or kettle, manual instructions to "push" or "pull" should not be necessary. Good design should indicate action by itself. Make a pillar visible so that it's clear which side of a door is attached to a hinge. When simple things are overly complex, Norman writes, "the whole purpose of the design is lost."
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