What are some other ways to encourage leaders to learn directly from customers?

Some other ways to encourage leaders to understand changes at the front lines of business could include implementing regular team meetings where frontline staff can share their experiences and insights, creating a feedback system where employees can directly communicate their observations and suggestions to the leadership, and encouraging leaders to spend time working alongside frontline staff to gain firsthand experience of the changes. It's also beneficial to promote a culture of open communication where employees feel comfortable sharing their thoughts and ideas with the leadership.

These strategies can be used to improve product development by providing leaders with direct insights from the front lines of business. By having level-skipping conversations or requiring leaders to report insights they learned directly from customers, leaders can gain a better understanding of customer needs and preferences. This can inform product development, leading to products that better meet customer needs.