Pareto charts can be used in various ways in decision making. They can be used to identify the most common sources of defects, the highest occurring type of customer complaint, or any other factor that can be categorized and counted. Pareto charts can also be used to focus attention on the most critical issues to improve quality or customer satisfaction. They can also be used to decide where to focus process improvement efforts, to display data that includes the cumulative percentage of the total along with the individual values, and to compare before and after data to verify the effectiveness of process improvement efforts.
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