What are some potential challenges or pitfalls in trying to establish 'rapport by design'?

A retail company can apply the face-to-face communication techniques discussed in the book in several ways. Firstly, employees can be trained to make a good first impression on customers, which is crucial in retail. This can be achieved by maintaining eye contact, offering a warm smile, and using open body language. Secondly, employees can be encouraged to start conversations with customers to understand their needs better. This can be done by asking open-ended questions and showing genuine interest in the customers' responses. Lastly, establishing instant rapport with customers can lead to better business connections. This can be done by finding common ground with customers, empathizing with their needs, and providing personalized service.

A small business can use the communication skills outlined in the book to establish instant rapport with potential clients by practicing "rapport by design." This involves making a good first impression, starting a conversation with almost anyone, and building better business and personal connections. For instance, a business owner can use these skills to quickly bond with potential clients during face-to-face meetings or networking events. They can also use these skills to engage with clients online, similar to the example of the young man who bonded with a woman over their shared interest in online gaming.