To ensure that process improvement projects yield improvements, it's important to have a clear and well-defined goal for each project. Regular monitoring and evaluation of the project's progress towards these goals is also crucial. It's also beneficial to involve employees who are directly affected by the changes, as they can provide valuable insights and feedback. Additionally, providing adequate training and resources to the employees involved in the project can significantly increase the chances of success. Lastly, it's important to maintain a culture of continuous improvement, where the process is regularly reviewed and adjusted as necessary.
This question was asked on the following presentation:
Optimize your business processes to achieve new breakthroughs in quotas and quality standards. Use our Process Improvement presentation — including co...
Go to dashboard to download stunning resources
DownloadText this question was asked on:
Over the first four years, the bank launched 33 to 51 projects every six months, each involving 1,600 employees. Initial improvements in efficiency averaged 10%; the gains rose to 20% after a year and 31% after two years. However, despite the impressive gains, 21% of projects failed to yield any improvements. Among the 79% that showed initial improvements, many regressed: only 73% were still producing results above baseline after a year and after two years the number fell to 44%. The researchers examined whether projects that were initially successful could preserve the gains and show continuous improvement, but only 51% of them were continuing to improve a year after launch and after two years the figure dropped to 36%.