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To increase the longevity of efficiency gains in process improvement projects, it's important to ensure continuous monitoring and evaluation of the implemented changes. Regular training and development programs for employees can also help in maintaining the efficiency gains. Additionally, creating a culture of continuous improvement within the organization can encourage employees to constantly look for ways to improve processes and maintain efficiency gains. Lastly, it's crucial to have strong leadership and management support to sustain the improvements.
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Over the first four years, the bank launched 33 to 51 projects every six months, each involving 1,600 employees. Initial improvements in efficiency averaged 10%; the gains rose to 20% after a year and 31% after two years. However, despite the impressive gains, 21% of projects failed to yield any improvements. Among the 79% that showed initial improvements, many regressed: only 73% were still producing results above baseline after a year and after two years the number fell to 44%. The researchers examined whether projects that were initially successful could preserve the gains and show continuous improvement, but only 51% of them were continuing to improve a year after launch and after two years the figure dropped to 36%.
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