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The Net Promoter Score (NPS) is a valuable tool for organizations as it provides insights into customer loyalty and satisfaction. It helps in identifying the promoters, passives, and detractors, thereby enabling the organization to improve its products or services based on the feedback. NPS can also be used to benchmark performance against competitors and track improvements over time. It can influence various aspects of an organization, from customer service to sales, and even the appearance of online ads and legal terms of service.
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The Net Promoter Score (NPS) is the defacto KPI for any product that is customer-centric. Your NPS can make your Kano Diagram more accurate. Save hour...
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Bill Macaitis, Chief Marketing Officer of Slack, uses Net Promoter Score to improve every single interaction prospective and existing customers have with the Slack product, putting extra emphasis on a holistic view of user experience (UX), which means taking into account not only customer service and sales but also, for example, the appearance of online ads and their legal terms of service.
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