Question
The transition phase in the Business Process Re-engineering (BPR) framework can be challenging due to several factors. Firstly, there can be resistance to change from employees who are comfortable with the old ways of doing things. This can lead to initial shock, denial, anger, and fear. Secondly, there can be a lack of understanding or clarity about the new processes, leading to confusion and inefficiency. To overcome these challenges, strong leadership and effective change management are crucial. Leaders should communicate clearly about the changes, provide training and support for employees, and manage expectations to ensure a smooth transition. It's also important to foster a culture of acceptance and commitment to the change.
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To solidify an organization's transformation with the BPR framework, the need to manage expectations into a long-lasting transformation is key. That's why leaders should pay attention to change management to assist their organizations through transitional times. The change management curve represents the stages of this transition, with the initial shock and denial, to anger and fear as the old ways are disrupted, and eventually a stage of acceptance that becomes a long-lasting commitment to the change.
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