What are the core values that Salesforce employees are expected to practice?

Salesforce's approach to philanthropy and community service inspires loyalty among its employees through its unique '1-1-1' philanthropic model. This model involves Salesforce donating 1% of its software, 1% of its equity, and 1% of its employees' time to charitable causes. This integrated approach to giving back resonates with the company's predominantly Millennial and Gen Z employees, who often cite philanthropy as one of their core values. Furthermore, the company's 'Ohana' spirit, which means 'family' in Hawaiian, fosters a sense of belonging and loyalty among employees. All employees are expected to uphold the company's values of Trust, Customer Success, Innovation, Giving Back, Equality, Wellness, Transparency, and Fun, further strengthening their commitment to the company.

Salesforce's culture significantly impacts its customer success. The company's values of Trust, Customer Success, Innovation, Giving Back, Equality, Wellness, Transparency, and Fun are deeply ingrained in its culture. This culture empowers employees to deliver their best, which in turn leads to greater customer satisfaction. Furthermore, Salesforce's 1-1-1 philanthropic model, which involves donating 1% of its software, 1% of its equity, and 1% of its employees' time, has helped the company retain Millennial and Gen Z employees who value philanthropy. This retention of talent contributes to consistent, high-quality customer service.