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A Net Promoter Score (NPS) of -15 for a rewards program indicates that the program is not well-received by its participants. More people are detractors (those who would not recommend the program) than promoters (those who would recommend it). This could imply dissatisfaction with the program, potential issues with its structure or rewards, or a lack of perceived value. It suggests that the company needs to review and possibly overhaul the program to improve its reception and effectiveness.
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How can you make your team feel valued and stay motivated? Wrap up the year on a high note and recognize and reward the high achievers on your team. U...
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Deloitte research indicates that the overwhelming majority of companies – 91% of those surveyed – still follow the conventional practice of conducting salary reviews only once a year or less. Even worse, organizations rate their rewards programs with a Net Promoter Score of -15 and only 21% say they would recommend their program to others. Business and HR leaders are aware of the problem, but only 6% of respondents to a Deloitte survey indicate their organizations are good at attracting talent, and only 8% say they are good at retaining it.
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