A Net Promoter Score (NPS) of -15 for a rewards program indicates that the program is not well-received by its participants. More people are detractors (those who would not recommend the program) than promoters (those who would recommend it). This could imply dissatisfaction with the program, potential issues with its structure or rewards, or a lack of perceived value. It suggests that the company needs to review and possibly overhaul the program to improve its reception and effectiveness.

Asked on the following presentation:

resource preview

Team Rewards & Recognition

How can you make your team feel valued and stay motivated? Wrap up the year on a high note and recognize and reward the high achievers on your team. U...

download
Download this presentation in

Get 7 out of 20 slides

Powerpoint Keynote Copy Google Slides
Not for commercial use
Microsoft Powerpoint
Not for commercial use

Or, start for free ⬇️

Download and customize this and hundreds of business presentation templates for free

Voila! You can now download this presentation

Download

presentation Preview

View all chevron_right

Question was asked on:

Deloitte research indicates that the overwhelming majority of companies – 91% of those surveyed – still follow the conventional practice of conducting salary reviews only once a year or less. Even worse, organizations rate their rewards programs with a Net Promoter Score of -15 and only 21% say they would recommend their program to others. Business and HR leaders are aware of the problem, but only 6% of respondents to a Deloitte survey indicate their organizations are good at attracting talent, and only 8% say they are good at retaining it.

Questions and answers

info icon

Companies can balance between attracting and retaining talent by implementing effective rewards programs and conducting regular salary reviews. They should also focus on creating a positive work environment that encourages employee growth and satisfaction. It's important for companies to understand what their employees value and to align their rewards and recognition programs accordingly. Regular feedback and communication can also help in understanding employee needs and expectations, thereby aiding in retention.

The content does not provide specific examples of companies with successful rewards programs. However, some well-known examples include Starbucks with their Starbucks Rewards program, Amazon with Amazon Prime, and Sephora with their Beauty Insider program. These companies have been successful in creating rewards programs that offer value to their customers and encourage repeat business.

View all questions
stars icon Ask another question