What are the implications of the Harvard Business Review's 2017 survey on the use of customer data?

A product roadmap can be used to improve customer service by providing a clear vision and direction for the product development process. It helps in aligning the team's efforts towards achieving customer satisfaction. The roadmap can be used to anticipate customer needs and preferences based on data analysis, which can lead to more personalized and effective customer service. It also helps in communicating the product's benefits to both internal and external stakeholders, which can enhance the overall customer experience.

There are several ways to present a product roadmap to external stakeholders. One way is to use a visual presentation tool, such as a PowerPoint or a digital roadmap software. This allows you to visually represent the product's development timeline, key milestones, and strategic objectives. Another way is to provide a written document that outlines the product's roadmap in detail. This can include the product's features, benefits, and the timeline for its development and release. It's also important to tailor the presentation to the audience. For example, for non-technical stakeholders, it might be more effective to focus on the product's benefits and high-level objectives, rather than technical details.

A product roadmap can be used to align a team's priorities by providing a clear vision and direction for the product's development. It outlines the key milestones and objectives, helping the team understand what needs to be achieved and when. This ensures that everyone is working towards the same goals, reducing confusion and misalignment. It also helps in prioritizing tasks and resources, as the team can clearly see what is most important for the product's success.