Question
The Icertis Contract Management system used by Microsoft is an intelligent, automated Contract Lifecycle Management (CLM) system. It is API-based and integrated onto Microsoft's Azure cloud platform. The system is capable of migrating between different contract management platforms. It is designed to handle a large volume of contracts, with over 100,000 contracts created each year, each with over 400 unique attributes. It also supports over 20,000 outside views per month. The system provides a unified method for digitizing contracts and offers insight over contract-management data.
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Contracts are at the center of Microsoft's core business, as every year the company has to negotiate over 1 million service agreements with major clients for its computers and 365 suite of products. Microsoft used a third-party service for their own CLM needs, where over 100,000 contracts are created each year with over 400 unique attributes per contract and over 20,000 outside views per month. However, the company found it didn't have a unified method for digitizing these contracts, it had no insight over their contract-management data, and every time it switched its contract management solution, it opened up new risks and its users had to adapt to new interfaces and complexities. So Microsoft incorporated the API-based Icertis Contract Management system onto its Azure cloud platform to create an intelligent, automated CLM system that can migrate between contract management platforms. Because the majority of lawyers spend 90% of their time in Word, Powerpoint, and Outlook, the Microso...
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