The key performance indicators in the Balanced Scorecard typically fall into four categories: Financial, Customer, Internal Process, and Learning and Growth. Financial indicators may include measures like return on investment or economic value added. Customer indicators could involve customer satisfaction or retention rates. Internal Process indicators might measure the efficiency of business processes. Learning and Growth indicators often look at employee satisfaction, retention, and the rate of improvement in these areas.
Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, C...
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