Question
The key steps in implementing Business Process Re-engineering (BPR) are as follows:
1. Identify the need for change: Recognize the business processes that need improvement or re-engineering.
2. Build a cross-functional team: Assemble a team with diverse skills to analyze feedback from customers and develop a strategic purpose for BPR.
3. Analyze the current process: Map and analyze the process as it stands now. Identify disconnects and areas where you can add value.
4. Design and implement new processes: Based on the analysis, design new processes that are more efficient and effective.
5. Monitor and optimize: After implementation, continuously monitor the new processes and optimize them for better performance.
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Similar to benchmarking, business process re-engineering designs and implements new processes. Unlike benchmarking, BPR uses customer-driven objectives instead of competition-based performance as an entry point for improvement. Build a cross-functional team to analyze feedback from customers and develop a strategic purpose for BPR. Then map and analyze the process as it stands now. Identify disconnects and areas you can add value.
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