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The key takeaways from 'The Culture Code' that managers can apply to foster a sense of connection, safety, and trust within their teams are:
1. Create a safe environment: Managers should create an environment where team members feel safe to take risks and make mistakes. This can be achieved by showing vulnerability and encouraging open communication.
2. Foster a sense of belonging: Managers should make efforts to create a sense of belonging among team members. This can be done by recognizing individual contributions and promoting collaborative efforts.
3. Build trust: Trust can be built by being consistent, reliable, and transparent in actions and decisions. Managers should also show empathy and understanding towards team members.
4. Encourage the exchange of 'belonging cues': These are signals that create safe connections in groups, such as eye contact, body language, and verbal acknowledgment.
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On Christmas Eve, something surreal happened at Flanders, one of the bloodiest battlefields in World War 1. Tens of thousands of soldiers across the battlefield spontaneously erupted into Christmas carols. Soldiers even began eating and drinking together. This seemingly magical incident becomes intelligible when we analyze the steady stream of belonging cues exchanged by both sides for weeks before Christmas Eve. The close physical proximity created belonging cues as soldiers could hear the conversations and songs from the others side. The British and the Germans would deliver rations to the trenches at the same time. During this time the firing would stop. Slowly these micro-truces expanded to include ceasefire during resupplying, latrines, and gathering of casualties. By the time the "spontaneous" ceasefire happened, thousands of belonging cues had been exchanged to create a sense of connection, safety, and trust.
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Danny Coyle unlocks the secrets of highly effective group cultures by studying the finest teams across various industries in the world, including the...
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