Question

What are the key takeaways from the example of IDEO in The Culture Code?

The key takeaways from the example of IDEO in The Culture Code are the importance of active listening and empathetic response in team dynamics. Roshi Givechi, a key figure at IDEO, uses a method called 'surfacing' to understand and address the issues a team is facing. This involves asking probing questions that bring out the underlying tensions and help the team gain clarity on their goals and dynamics. This process may not always be comfortable, but it is crucial for progress. Another key takeaway is the concept of 'moments of concordance', which occur when a person responds authentically to the emotion in the room, establishing a connection with others.

This question was asked on:

At the award-winning design firm IDEO, Roshi Givechi plays a crucial role making things flow when teams are stuck and opening new possibilities. Roshi is not the center of the room. She quietly listens to understand the design and team-dynamics issues that the team is facing. Then she asks questions that bring out the tensions and help teams gain clarity on both project goals and team dynamics. She calls this surfacing. This isn't always pleasing. Sometimes it's a nudge to work harder or try a different approach. Moments of concordance happen when a person responds authentically to the emotion projected in the room. This empathetic response establishes a connection. The key moments of concordance happen when a person is actively listening.

Preview (1 chapters)

Trusted by top partners