The potential pitfalls of a customer-controlled strategy could include a lack of strategic direction, as customers may not always know what is best for the long-term success of a company. It could also lead to a lack of innovation, as companies may become too focused on meeting current customer demands and fail to anticipate future needs or trends. Additionally, it could result in an over-reliance on customer feedback, which may not always be representative of the broader market.
If you’re a product manager, project manager, or executive — you need to have a pulse on where your...
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