Question
The A3 problem-solving framework involves several steps. First, you need to identify the problem and define it clearly. This includes understanding the current situation and the desired outcome. Second, you need to analyze the problem to understand its root cause. This could involve data analysis, brainstorming, or other methods. Third, you need to propose countermeasures to address the root cause. This could involve developing a new process, implementing a new system, or other solutions. Fourth, you need to implement the countermeasures and monitor the results. This involves tracking key metrics to ensure the countermeasures are effective. Finally, you need to standardize and sustain the improvements. This involves making the new process or system the standard and continuously monitoring and improving it.
This question was asked on:
So how could a company like Netflix use these problem-solving frameworks? Let's say Netflix wanted to use the A3 problem-solving framework to solve its recent subscriber loss problem. First, Netflix would need to make a plan. In Step 1, they would identify their goal is to stop the loss of subscribers and continue to show growth to investors. The background is that when Netflix reported its recent Q1 earnings, it reported it lost 200,000 subscribers - the first time it lost subscribers in 10 years, and its share price dropped 30%, so this is an existential threat to Netflix's status as a growth tech stock.
Receive new free presentations every Monday to your inbox.
Full content, complete versions — No credit card required.
