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The Customer/Stakeholder perspective of the Balanced Scorecard (BSC) analyzes organizational performance from the customer or key stakeholders point of view. It focuses on how well an organization is meeting the needs and expectations of its customers or stakeholders, which can include aspects like product or service quality, customer satisfaction, and relationship management.
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Financial (aka Stewardship) – this perspective analyzes an organization's financial performance and financial resources utilization. Customer/Stakeholder – this perspective analyzes organizational performance from the customer or key stakeholders point of view. Internal Process – this perspective analyzes an organization's performance in relation to the product/ service quality and efficiency. Organizational Capacity (aka Learning and Growth) – this perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, culture, etc.
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Need a way to streamline your strategic planning process? The Balanced Scorecard (BSC) is a tried-and-true method used by some of the most successful ...
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