The Customer/Stakeholder perspective of the Balanced Scorecard (BSC) analyzes organizational performance from the customer or key stakeholders point of view. It focuses on how well an organization is meeting the needs and expectations of its customers or stakeholders, which can include aspects like product or service quality, customer satisfaction, and relationship management.
Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, C...
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