What factors should be considered when deciding where and when to put major decision points in a user journey flow chart?

Some potential challenges or limitations of using a user journey flow chart could include the difficulty in accurately predicting all possible user behaviors and paths, the potential for oversimplification of complex processes, and the risk of missing out on important user interactions if the chart is not comprehensive enough. Additionally, user journey flow charts may not account for changes in user behavior over time or in different contexts.

There are several resources available for learning more about user journey flow charts. Some of these include online courses on platforms like Udemy, Coursera, and LinkedIn Learning. Books like 'Mapping Experiences' by Jim Kalbach and 'This is Service Design Doing' by Marc Stickdorn also provide valuable insights. Additionally, various blogs and articles on websites like Nielsen Norman Group, UX Planet, and Smashing Magazine offer in-depth guides and tips. Remember, practice is key in mastering user journey flow charts, so try to apply what you learn in real projects.

A user journey flow chart can be used to prioritize features or improvements in a product by identifying the steps a user takes to use a product or complete a task within the product. By understanding these steps, you can identify where and when to put major decision points, which can help prioritize features or improvements. For example, if a step is causing users difficulty or confusion, it may be a priority to improve that step. Similarly, if a feature is not being used as expected, it may need to be reevaluated or improved.