Flow Chart Collection
Need to simplify workflow management and make it more effective? Our Flow Chart Collection includes a variety of visualizations that can be used and customized for all kinds of business scenarios, such as PERT flow chart, user journey flow, standard operating procedure, SIPOC flow, root cause analysis, and many more.
PERT flow chart is designed to be used for project management. It stands for Project Evaluation and Review Technique. PERT also includes critical path, which is the flow that spans the most consecutive dependent tasks. Because of that, it's critical to the project's success. Having all the tasks laid out in this way will help you estimate the duration of the critical path, and the project as a whole. (Slide 3)
User journey flow
Another commonly used flow chart is the user journey flow, which is an essential part of product design and development. User journeys show the steps that a user would take to use a product or complete a specific task within the product. (Slide 6)
Take a look at Zoom. When Zoom designed their user flows, they kept in mind what people wanted and how fast they wanted it. Zoom's user flow makes it so people can get on calls quickly. In just five clicks or less, users can open a meeting room and invite people to a video chat.
Amazon is another company that's mastered the user flow. While it ships about 1.6 million packages a day, each customer goes through roughly the same purchasing flow. One way Amazon succeeds in its user flow is it lets users browse for whatever they want before they have to log in. If it had placed the login requirement before it showed its value, potential buyers might've gone elsewhere to buy their stuff.
Every digital product has essential tasks that every user has to complete, and a user flow can help identify where and when to put major decision points.
Standard Operating Procedure (SOP) flowchart
The Standard Operating Procedure flow chart, or SOP, is one that might look familiar to those who work in larger teams. SOP clarifies the procedure and protocol that all team members should follow, so there's no confusion. (Slide 14)
Trello boards are a common SOP tool. It lets users write detailed task descriptions, assign them to specific teams, and create dependencies between tasks, even if those tasks involve a different team. Trello saw the need for a tool to help align teams. And customers saw the value: it grew from 0 to 500,000 users within 2 years, and 2 years later it hit nearly five million users.
Every company needs a way to get teams on the same workflow, and SOP flow charts remain the most popular way to do that.
The SIPOC flow chart is a great way to show a high-level view of your processes when many internal and external stakeholders are involved. It stands for Suppliers, Inputs, Processes, Outputs, and Customers. SIPOC is often used for process improvement. By mapping out all the most important components, they help identify bottlenecks or where certain steps can be eliminated.
A SIPOC diagram can help answer questions like "Can we improve the ways we manage our suppliers?" or "Are we delivering our product in the most efficient way possible?" (Slide 19)
Root cause analysis
Not only can flow charts be used to improve business processes, but they can also be used as a personal productivity system to improve our personal lives. In most cases, whether it's a personal or business problem, the first thing we blame is not always the root cause.
That's why it's recommended to use the FIVE WHYS methodology to break down the problem and identify the root problem of it all. (Slide 24)
The Getting-Things-Done flow chart helps prioritize tasks at hand and shows what to tackle first, based on urgency, ease of completion, and relevancy. (Slide 28)
For each task on your to-do list, run it through this flow chart to see if it should be done right away, saved for later, or handed off to someone else. It won't be long before that to-do list is a DONE list.
Uncover new ways to visualize processes, organize teams, improve existing workflows, and envision new ways of doing things with this flow chart presentation.