What impact does a subscription model have on customer retention?

A subscription model can have a significant impact on customer retention. It provides a consistent and predictable revenue stream for companies, and customers appreciate the convenience and value it offers. This model encourages customer loyalty and long-term relationships, which can lead to increased customer retention. However, it's important for companies to continually offer value and meet customer expectations to maintain this retention.

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Whether for an established company like GE, a streaming service like Netflix, or a new service provider like Box, accessing customer data to create a subscription-based offering is the growth path of the future: companies running on subscription models grow their revenue more than nine times faster than the S&P 500.

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Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sales. This new business model is why Adobe, Netflix,...

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