The APQC Framework, also known as the Process Classification Framework (PCF), is a tool that organizations use to define work processes comprehensively and organize them into a classification structure. This structure provides a standardized comparison to world-class performance, which is beneficial for process improvement, content management, and benchmarking. The framework is applied in business by categorizing and defining processes, which can then be benchmarked against similar processes in other organizations for performance improvement.
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