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Leadership plays a crucial role in process improvement. They are responsible for initiating and driving the process improvement practices. They set the vision, provide direction, and motivate the team to embrace these practices. They also ensure that these improvements are sustained over time by creating a culture of continuous improvement. Leaders also play a key role in overcoming resistance to change, which is often a major obstacle in process improvement initiatives.
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Studies show that companies embracing process improvement practices enjoy significant improvements in efficiency and costs, "Harvard Business Review"("HBR") reports. The University of North Carolina's Brad Staats and the University of Oxford's Matthias Holweg and David Upton examined 204 lean projects launched from 2012 to 2017 at a European bank with more than 2,000 branches in 14 countries and serving more than 16 million customers. The researchers strived to get to the bottom of why some improvements are sustained and others aren't. To achieve this, they looked at the lean initiative, started by the head office. Here is what Holweg and Upton discovered:
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Optimize your business processes to achieve new breakthroughs in quotas and quality standards. Use our Process Improvement presentation — including co...
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