Tech and data play a crucial role in digital transformation. They are one of the six building blocks for transitioning to a digital enterprise. Tech involves the use of emerging technologies like AI, 5G, IoT, serverless computing, biometrics, AR, VR, blockchain, robotics, natural language processing, and quantum computing. Data, on the other hand, is used for analytics to understand and react to customer behavior, thereby boosting customer satisfaction, loyalty, and advocacy.
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