The Net Promoter Score (NPS) is a significant tool in supporting the mission vision of a company. It provides a quantitative measure of customer loyalty and satisfaction, which are crucial aspects of any company's mission and vision. By tracking NPS, a company can gauge how well it is meeting its customers' needs and expectations, which directly aligns with its mission and vision. The NPS can also help identify areas for improvement, enabling the company to take strategic actions to enhance customer satisfaction and loyalty, thereby supporting its mission and vision.
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